If you have any comments or concerns about the services that we provide or if you wish to discuss any aspect of the way in which your instructions are being handled you should inform us immediately so that we can do our best to resolve the problem for you. If you do not wish to raise these with the individual lawyer involved, please speak to your designated Partner, or, if you prefer, the Managing Partner of LOGOS. We treat all complaints very seriously. We have eight weeks to consider your complaint. A copy of our UK complaints policy is available here.
If you remain dissatisfied, you may have the right to take the matter up with the Legal Ombudsman of England and Wales to consider the complaint. The Legal Ombudsman deals with complaints from members of the public and small businesses, charities clubs and trusts. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of the firm's complaints process (i.e. within six months of receiving a final written response from us about your complaint).
If you would like more information about this service, including the time limits in using it, please contact the Legal Ombudsman directly.
Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
If your complaint is about your bill you may be entitled to apply to the court for an assessment of a bill under Part III of the Solicitors Act 1974. If all or part of a bill remains unpaid, we may be entitled to charge interest.